Man With a Van Lewisham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Lewisham provides man and van, removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or accepting the services.

We, us, our means Man With a Van Lewisham, providing man and van and related removal services.

Services means any transport, removal, collection, delivery, loading, unloading, packing, or related services we agree to provide.

Goods means all items, belongings, furniture, equipment, boxes, and other property in respect of which we provide the Services.

Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients, including local moves, collections and deliveries, and small-scale relocations. The specific scope of work, including the number of personnel, size of vehicle, estimated time and locations, will be confirmed at the time of booking.

Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex items, packing of fragile goods, or any services that require specialist qualifications or equipment.

3. Booking Process

3.1 Bookings can be made by prior arrangement and are subject to availability. We may request details of the addresses, access conditions, approximate inventory of Goods, desired date and time, and any special requirements.

3.2 Any quotation provided is based on the information supplied by you. It is your responsibility to ensure that all details are complete and accurate, including access issues such as stairs, lifts, restricted parking, time limits, or long carrying distances.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable charges. We may confirm bookings verbally or in writing.

3.4 We reserve the right to refuse any booking at our discretion, including if the work involves prohibited items, unsafe conditions, or if adequate access cannot be provided.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate or fixed price basis. The method used will be made clear at the time of booking.

4.2 Hourly rate jobs are charged from the agreed start time or arrival window at the pickup address until completion of unloading at the final destination, including any waiting time or delays that are outside our control.

4.3 Fixed price quotations are based on the information supplied at the time of booking. Additional charges may apply if the actual work differs from the information provided, including but not limited to extra items, extra stops, delays, restricted access, or additional labour requirements.

4.4 Prices do not include congestion charges, tolls, parking charges, permits, or fines arising from circumstances beyond our control, such as the absence of suitable legal parking. These will be added to the final bill if incurred.

4.5 We reserve the right to adjust our rates periodically. Adjusted rates will not affect confirmed bookings already accepted by both parties, except where changes are requested by you.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the job on the day the Services are supplied. In some cases, we may request a deposit or full payment in advance to secure the booking.

5.2 We accept the forms of payment notified to you at the time of booking. You are responsible for ensuring that payment can be made in full when due.

5.3 For business clients approved by us for invoicing, payment terms will be specified on the invoice. If no terms are stated, payment is due within 7 days of the invoice date.

5.4 If payment is not made when due, we may charge interest on the overdue sum at the statutory rate, calculated daily until payment is received in full. We may also suspend further services until all outstanding sums are paid.

5.5 We reserve a lien over any Goods in our possession for any unpaid charges. If sums remain outstanding after reasonable notice, we may, at our discretion, arrange for the sale or disposal of such Goods and set the proceeds against the outstanding amounts, less reasonable costs.

6. Client Responsibilities

6.1 You are responsible for ensuring that:

a. You are legally entitled to move the Goods and that they do not include any prohibited or illegal items.

b. All Goods are properly packed and secured, unless we have expressly agreed to provide packing services.

c. Fragile or high-value items are clearly marked and drawn to our attention before loading.

d. Adequate access is available at all addresses, including the arrangement of parking permissions, if required, and clear access routes within the premises.

e. You or an authorised representative is present throughout the move to provide instructions, check premises, and sign off on completion.

6.2 You must not request our staff to carry out any work which is unsafe, illegal, or beyond the scope of normal man and van or removal activities.

7. Cancellations and Changes

7.1 You may cancel or amend your booking by giving us notice as early as possible. All cancellations or changes are subject to the following terms.

7.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any non-recoverable costs.

7.3 If you cancel within 48 hours but more than 24 hours of the scheduled start time, we reserve the right to charge up to 50 percent of the estimated job value to cover reserved time and resources.

7.4 If you cancel within 24 hours of the scheduled start time, or if our team arrives and is unable to carry out the work for reasons within your control, we reserve the right to charge up to 100 percent of the estimated job value.

7.5 Changes to dates, times, addresses, or the scope of work are subject to availability and may result in revised pricing. We will inform you of any changes to costs before proceeding.

7.6 We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including adverse weather, vehicle breakdown, staff illness, accidents, or other events of force majeure. In such cases, our liability will be limited to refunding any deposit or prepayment made for work not carried out.

8. Excluded and Prohibited Items

8.1 Unless expressly agreed in writing, we will not carry:

a. Hazardous, explosive, flammable or dangerous goods.

b. Illegal items or substances.

c. Live animals or plants that require special handling.

d. Perishable or temperature-sensitive goods.

e. Cash, jewellery, precious metals, collector items, or high-value goods.

8.2 If such items are included without our knowledge, they are carried entirely at your risk and we accept no liability for any loss, damage, or consequences arising.

9. Waste and Rubbish Removal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove items that we are legally permitted to carry and dispose of.

9.2 Where our Services include the removal of unwanted items, furniture or rubbish, these will be taken only to appropriate facilities, such as licensed recycling centres or reuse organisations, as applicable.

9.3 We will not remove hazardous waste, including but not limited to chemicals, asbestos, medical waste, oils, paint, gas bottles, or any items classified as hazardous under relevant law.

9.4 You are responsible for accurately identifying any items that may be subject to special disposal rules. If we incur additional costs due to the presence of undisclosed restricted or hazardous waste, these costs may be charged to you.

9.5 Fly-tipping or unlawful dumping is strictly prohibited. If you instruct us, whether expressly or impliedly, to leave items in an unlawful location, we reserve the right to refuse and to charge for any time or costs incurred.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage is subject to the limitations set out in this clause.

10.2 We are not liable for loss or damage arising from:

a. Your failure to pack Goods properly or in suitable containers.

b. Inherent defects, weaknesses, or pre-existing damage in Goods.

c. Normal wear and tear, scratching, scuffing, or minor cosmetic damage.

d. Disassembly or reassembly carried out at your request, unless explicitly included in our quotation.

e. Acts or omissions by you or any person acting on your behalf.

10.3 Our total liability for any claim arising out of a single incident or series of connected incidents shall not exceed a reasonable replacement value of the Goods affected, up to a maximum amount that is proportionate to the charges for the job in question.

10.4 We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be excluded or limited.

10.5 You must inspect the premises and Goods at the end of the job. Any apparent loss or damage must be notified to us as soon as reasonably practicable and in any event within 48 hours. We may request evidence and reasonable co-operation in assessing any claim.

11. Delays and Access Issues

11.1 We will make reasonable efforts to arrive during the agreed time window, but timing is not guaranteed. Factors such as traffic, weather, or earlier jobs may cause delays.

11.2 We are not liable for losses arising from delays or missed appointments, including missed work, key handovers, or third-party charges, except where such losses are foreseeable and directly caused by our negligence.

11.3 If our staff are delayed in starting or completing work due to issues with access, keys, parking, or other circumstances within your control, waiting time may be charged at the applicable hourly rate.

12. Insurance

12.1 We maintain appropriate insurance cover for our operations in line with industry standards. Details of cover can be provided upon request.

12.2 It is your responsibility to ensure that you have adequate insurance for your Goods during removal and transit, particularly for high-value items. You are encouraged to check any existing household or business insurance policies that may provide cover.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

13.2 Complaints regarding loss, damage or service quality should be submitted with sufficient information, including dates, addresses, a description of the issue, and any supporting evidence such as photographs.

13.3 We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Our assessment of any claim will take into account the information available and the terms of this Contract.

14. Data Protection and Privacy

14.1 We will collect and process personal information such as names, addresses and contact details only as necessary to arrange and provide the Services, process payments, and manage bookings.

14.2 We will take reasonable steps to keep your information secure and will not sell or share it with third parties except where required to deliver the Services, comply with the law, or with your consent.

15. Termination

15.1 We may terminate the Contract with immediate effect by giving notice if:

a. You commit a serious breach of these Terms and Conditions.

b. You fail to pay any amount due on time and do not remedy the failure within a reasonable period after being asked to do so.

c. We reasonably believe that continuing the job would be unsafe, unlawful, or expose us to unacceptable risk.

15.2 On termination, any sums already due for Services performed up to the date of termination remain payable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall continue in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

17.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.

17.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions or representations concerning the Services.