Terms and Conditions for Man With A Van Lewisham

These Terms and Conditions set out the basis on which Man With A Van Lewisham provides removal, transport, collection, delivery, and related support services within the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to these terms in full. Please read them carefully before placing an order for any man with a van service, Lewisham van hire with driver assistance, or similar transport arrangement.

These terms are intended to be clear, fair, and practical. They apply to all customers, whether the service involves a small single-item move, part-load transport, furniture delivery, or general domestic and commercial support. In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person making the booking or receiving the service.

We may update these terms from time to time to reflect changes in law, operational requirements, or service standards. The version in force at the time of booking will normally apply to that booking unless a change in law requires a different approach. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

1. Booking Process

Bookings are accepted subject to vehicle availability, driver availability, access conditions, and the accuracy of the information you provide. When requesting a quote for a Lewisham man and van service, you must supply complete and correct details, including the collection and delivery addresses, item type, item quantity, floors, parking restrictions, lift access, and any special handling requirements. Incorrect information may result in revised pricing, delays, or cancellation of the booking.

A booking becomes confirmed only when we have accepted the job, agreed the service details, and received any required deposit, pre-authorisation, or written confirmation. Quotes are usually based on the information provided at the time of enquiry and may be adjusted if the job changes materially. Examples of changes include additional items, waiting time, extra labour, unusual access, or route alterations.

You are responsible for ensuring that someone authorised is available at the collection and delivery points at the agreed time. If the service requires keys, parking arrangements, building access, permits, or security clearance, these must be arranged by you in advance unless we expressly agree otherwise. We may refuse to start or continue a job if the conditions are unsafe, unlawful, or materially different from what was agreed.

2. Service Scope and Customer Responsibilities

The service is provided on a reasonable-efforts basis and is limited to the tasks agreed during booking. A man with a van in Lewisham service may include loading, transport, unloading, and handling of general household or business goods, but it does not automatically include packing, dismantling, reassembly, specialist installation, waste clearance, or heavy-lift operations unless specifically agreed in writing. Any additional work may be subject to extra charges.

You must ensure that all items presented for transport are fit for carriage. This means they should be packed appropriately, clearly marked where necessary, and free from prohibited, dangerous, illegal, or contaminated contents. You remain responsible for checking that furniture, appliances, electronics, and boxes are suitably prepared for loading and transit. Fragile items should be packed securely and declared in advance so that suitable handling can be arranged.

We reserve the right to decline any item or task that could damage property, pose a health and safety risk, breach transport rules, or exceed the capabilities of the booked vehicle or crew. If additional labour, a larger vehicle, or specialist equipment is required on arrival, we may either amend the quote or refuse to proceed until suitable arrangements are made. This applies equally to a Lewisham van with driver booking and any other transport request.

3. Payments and Charges

All prices are provided in good faith based on the information supplied by you. Unless otherwise agreed, charges may be calculated by fixed quote, hourly rate, mileage, vehicle size, labour time, waiting time, congestion or parking costs, and any agreed extras. Where a price has been quoted as an estimate, the final charge may differ if the job changes or if the service duration extends beyond the expected period.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, although deposits or advance payments may be required to secure the booking. We may accept payment by bank transfer, card, cash, or other agreed method. If an invoice is issued, it must be paid by the due date stated. Late or failed payments may result in recovery action and additional administration charges where permitted by law.

If you fail to pay any amount due, we may suspend services, retain goods only to the extent permitted by law, or recover our reasonable costs of collection. Any disputes regarding invoices must be raised promptly and in good faith. You may not withhold payment for completed undisputed work because of unrelated issues. Any agreed deposit is normally non-refundable except where we cancel the service or the law requires otherwise.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the size of the job, the resources reserved, and any third-party costs already incurred. For a man and van Lewisham booking, short-notice cancellation may result in a cancellation fee to cover administration, reserved vehicle time, and lost opportunity costs.

If you cancel after we have dispatched a vehicle or begun travelling to the collection point, charges may apply even if the work has not started. If we arrive and cannot complete the job because you are not present, cannot provide access, have not secured parking, or have failed to prepare the goods, this may be treated as a late cancellation or aborted job. Rebooking may require a fresh quote.

We will use reasonable efforts to arrive at the agreed time, but collection and delivery times are estimates only unless we expressly confirm a fixed appointment. Delays may occur because of traffic, weather, road closures, incidents, loading conditions, or factors outside our control. We are not liable for indirect losses caused by timing delays, provided we act with reasonable care and skill.

5. Liability and Limitations

We will carry out services with reasonable care and skill. If we damage property through proven negligence, our liability will normally be limited to the reasonable cost of repair or replacement, taking account of age, condition, depreciation, and any insurance position. We do not accept responsibility for pre-existing damage, wear and tear, or faults caused by inadequate packing or incorrect instructions from the customer.

Unless otherwise agreed in writing, you are responsible for insuring your own goods before and during transit. We do not guarantee that goods will be insured by default beyond any cover specifically confirmed in the booking terms or our insurance arrangements. You must notify us of any high-value, irreplaceable, or unusually fragile items before the move so that we can decide whether they can be safely transported.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, to the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, consequential loss, or indirect damage arising from the service. Nothing in these terms affects your statutory rights.

6. Waste, Disposal, and Environmental Rules

Where a service includes disposal, removal, or transport of unwanted items, it is your responsibility to state clearly whether the items are to be retained, donated, recycled, delivered, or treated as waste. We only handle waste in compliance with applicable UK environmental and waste legislation. A man with a van service is not a licence to dispose of materials illegally, and we may refuse any load that does not meet legal requirements.

You must not present hazardous, clinical, asbestos-containing, chemical, oil-contaminated, or otherwise controlled waste unless we have agreed in advance and are legally able to handle it. If we suspect that the items include prohibited waste or contraband, we may refuse collection and may report concerns to the relevant authorities where appropriate. Fly-tipping, unlawful dumping, and unlicensed disposal are strictly prohibited.

Where we collect waste on your behalf, you warrant that you have full authority to dispose of the goods and that they are not stolen, dangerous, or subject to restricted handling. Any fees, licences, or disposal charges imposed by approved facilities may be passed on to you if they were not included in the original quote. If waste is misdescribed, contaminated, or not fit for lawful disposal, you will be responsible for any resulting additional costs, fines, or claims.

7. Access, Parking, and Property Protection

You are responsible for ensuring that the vehicle can lawfully and safely access the relevant addresses. This includes arranging parking, permits, lift access, keys, security codes, and any building permissions required for the job. If the vehicle cannot park near the property, the loading or unloading distance may increase charges and service time. We may charge for waiting time where access problems delay the job.

You must protect floors, walls, doors, lifts, stairwells, and other surfaces where necessary and must disclose any particular vulnerability in the property before the service begins. If you require extra protective measures such as floor runners, extra wrapping, or dismantling assistance, these should be requested in advance. We may decline to move items through areas that are unsafe, too narrow, or likely to be damaged.

Although our team will take reasonable care, moving furniture and goods inevitably involves some risk. You agree that minor scuffs, marks, or incidental disturbances can occur in the normal course of handling items. We are not responsible for damage caused by poor building access, inadequate clearance, unstable goods, or failure by you to give accurate measurements or descriptions.

8. Complaints, Claims, and Dispute Resolution

If you are unhappy with any part of the service, you should notify us as soon as reasonably possible and provide enough detail for the issue to be reviewed. Claims for damage, missing items, or service concerns should be raised promptly and, where possible, before the vehicle leaves the delivery point. Failure to report an issue promptly may make it harder to investigate.

Where a valid claim is made, we may inspect the goods, request photographs, review job notes, and consider reasonable evidence of value and condition. We may offer repair, replacement, partial refund, or another fair remedy depending on the circumstances and subject to any legal limitations. Any settlement offered will be without admission of liability unless agreed otherwise.

We encourage disputes to be resolved amicably and in good faith. Nothing in these terms prevents either party from seeking legal advice or using the courts where necessary. If a particular issue cannot be resolved informally, the matter will be handled in accordance with the governing law and jurisdiction set out below.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. This includes all matters relating to the interpretation, validity, performance, breach, and termination of the service agreement. If the customer is based outside England and Wales, these terms will still apply to the extent permitted by applicable law.

The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or proceeding arising from or relating to the services, unless mandatory consumer law provides otherwise. If any provision is inconsistent with statutory rights, the statutory rights will prevail, and the remaining provisions will continue to apply.

These terms form the entire agreement between you and us concerning the service, unless we agree different terms in writing. By booking a service with Man With A Van Lewisham, you confirm that you have read, understood, and accepted these Terms and Conditions.

10. Final Provisions

We may assign or subcontract parts of the service where reasonably necessary, provided this does not materially reduce the standard of care owed to you. You may not transfer your booking or rights under these terms to another person without our written consent. Any waiver of a term must be in writing to be effective.

If there is any conflict between a quote, booking note, and these Terms and Conditions, the most recent written agreement made before the job starts will usually prevail, provided it is lawful. Any failure by us to enforce a term at one time does not mean that term has been waived permanently. All headings are included for convenience only and do not affect interpretation.

By using our service, you acknowledge that you have had the opportunity to review these terms in advance and to ask questions before confirming your booking. These terms are designed to support a fair, transparent, and lawful man with a van service across the UK, while allowing practical flexibility for different types of transport, collection, delivery, and removal work.