Man With A Van Lewisham – Service Terms and Conditions

These Terms and Conditions apply to all services provided by Man With A Van Lewisham and set out the basis on which we accept bookings, carry out removals, transport goods, and handle related services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to create a clear and fair agreement between the customer and the service provider, while protecting both parties in relation to expectations, charges, restrictions, and legal responsibilities.

Man with a van Lewisham services may include domestic moves, student moves, single-item transport, furniture collection, office relocation support, and similar transport-based work. Unless agreed otherwise in writing, all services are provided subject to these terms only. Any additional conditions requested by the customer will not form part of the agreement unless expressly accepted in writing by the provider.

In these terms, references to “we”, “us”, or “our” mean the service provider operating the Lewisham man with a van service. References to “you” or “the customer” mean the person or business making the booking or receiving the service. Any quotation or estimate is based on the information supplied at the time of enquiry. If that information changes, the original price, timing, or scope may also change.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the details provided and, where required, received any deposit or advance payment. A booking request should include the pickup and delivery details, the type and approximate volume of items, access information, preferred date and time, and any special handling requirements. The customer is responsible for giving accurate and complete information at the point of booking. If the job turns out to be materially different from the description supplied, we may revise the quote or decline to proceed.

When a quote is provided, it is usually based on the expected vehicle size, labour time, mileage, loading conditions, and any known obstacles such as stairs, limited parking, or long carrying distances. The quotation remains valid only for the stated period, if one is provided. A booking is not guaranteed until we confirm it. For the avoidance of doubt, a quote does not reserve the vehicle or crew until acceptance is made.

Booking Amendments and Customer Duties

The customer must ensure that all items are packed, ready, and accessible at the agreed time unless packing has been included in the service. Fragile, high-value, or unusual items should be clearly identified in advance. The customer must also ensure that the collection and delivery addresses are suitable for safe access by the vehicle and crew. Where parking restrictions, permits, or access restrictions apply, the customer must arrange any necessary permissions unless we have agreed to do so separately.

If our team arrives and cannot proceed because the address is inaccessible, the property is not ready, or the customer is unavailable, waiting time or a failed attendance charge may apply. Any requested changes to date, time, vehicle size, inventory, or destination may affect the price and availability. We will make reasonable efforts to accommodate changes, but we are not obliged to do so.

Payment terms will be agreed at the time of booking or prior to the job commencing. Unless otherwise stated, payment is due on completion of the service. In some cases, particularly for larger moves or peak periods, we may require a deposit or full advance payment to secure the booking. Any deposit paid will be non-refundable except where we cancel the service without cause or where required by law.

The customer agrees to pay all agreed charges, including transport, labour, waiting time, congestion or parking costs where applicable, and any additional work requested on the day. If the job takes longer than expected due to delays caused by the customer or inaccurate information provided, additional charges may apply at the rate advised in the quotation or booking confirmation. We reserve the right to suspend or refuse services if payment terms are not met.

Unless expressly agreed otherwise, all prices are stated inclusive of VAT only where VAT is legally chargeable and clearly shown. Any bank charges, failed payment fees, or collection costs resulting from non-payment may be added to the outstanding balance where permitted by law. Title to any goods carried remains with the customer at all times; however, we may withhold further services until all sums due have been paid in full.

Cancellation and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellations made close to the booked time may incur a charge to cover planning, vehicle allocation, labour commitment, or travel already undertaken. Unless a different cancellation policy has been confirmed in writing, the following general approach applies: the more notice provided, the lower the charge is likely to be; cancellations on the day may be charged in full or in part depending on the circumstances.

If we need to cancel or reschedule for reasons outside our control, including vehicle failure, adverse weather, staff unavailability, unsafe conditions, or events of force majeure, we will notify the customer as soon as reasonably possible and offer an alternative date where practical. Our liability in such cases will be limited to refunding any sums paid for the cancelled portion of the service, unless otherwise required by law.

Liability and Insurance

We take reasonable care when loading, transporting, and unloading goods. However, unless otherwise agreed in writing, the service is provided on the basis that the customer is responsible for ensuring items are suitably packed and protected for transport. We are not liable for damage caused by inadequate packaging, pre-existing faults, hidden defects, incorrect lifting instructions, or the customer’s failure to disclose fragile or hazardous characteristics.

Our responsibility for loss or damage is limited to direct loss arising from our negligence and only to the extent permitted by law. We shall not be liable for indirect or consequential losses, including missed appointments, loss of earnings, loss of profit, or inconvenience, even if we were aware that such losses might arise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

The customer should remove and keep with them all valuables, cash, jewellery, important documents, computer passwords, and irreplaceable items unless we have specifically agreed in writing to carry them. If the customer asks us to move items that are unusually heavy, valuable, antique, or delicate, we may refuse or require additional precautions. Any claim for loss or damage must be notified as soon as reasonably practicable and supported by evidence where requested.

Where our service includes the removal or disposal of waste, the customer agrees that only lawful, non-hazardous waste will be handed over unless we have expressly agreed otherwise and are authorised to handle it. We operate in accordance with applicable UK waste regulations, including the duty to ensure waste is transferred only to licensed or otherwise authorised facilities and that appropriate records are retained where required.

The customer must not present for collection any hazardous materials, clinical waste, asbestos, pressurised containers, chemicals, paints, oils, gas cylinders, batteries, or other restricted items unless we have confirmed in advance that they can be accepted lawfully. If prohibited items are discovered during the job, we may refuse to transport them, segregate them, or leave them behind. Any additional cost arising from incorrect waste descriptions or unlawful disposal requests will be charged to the customer.

By requesting waste disposal, the customer confirms that they either own the waste or are authorised to arrange its removal and that the waste has been described accurately. Where required by law, waste transfer notes, receipts, or other documentation may be issued and the customer agrees to cooperate with reasonable requests for information. We will not knowingly dispose of waste in a manner that breaches environmental law, and we reserve the right to refuse any job that appears non-compliant.

Customer Obligations

The customer must provide a safe working environment and disclose any risks affecting the service, including aggressive animals, unsafe flooring, structural weaknesses, contamination, or security concerns. If the crew determines that the working conditions are unsafe, they may pause or stop the work until the issue is resolved. Time lost due to unsafe or inaccessible conditions may be charged.

The customer is also responsible for ensuring that all information supplied is truthful and complete, including the list of items to be moved or disposed of. If the customer or an authorised representative is not present at the agreed time, we may proceed using reasonable instructions left in advance, but we are not responsible for disputes arising from those instructions. Any items left behind or omitted from the agreed scope may be treated as a separate booking.

Delays, Waiting Time, and Performance

We will use reasonable efforts to carry out the service on the scheduled date and within any estimated time window given. However, timings are estimates only and may be affected by traffic, weather, access problems, loading complexity, or circumstances beyond our control. We are not liable for delays caused by such matters unless the delay results from our own negligence and the law imposes liability.

If waiting time is incurred because the property is not ready, parking is unavailable, the customer is delayed, or access cannot be gained, we may charge for the additional time at our standard rate. If a job is significantly delayed or cannot be completed because of customer-related issues, we may treat it as a cancellation or partial completion and charge accordingly. Where possible, we will communicate delays promptly and seek a practical solution.

Subcontracting and Staff

We may use employees, agents, or subcontractors to carry out all or part of the service. Any person acting on our behalf will be considered authorised to perform the work under these terms. The customer must not directly instruct subcontractors to depart from the agreed scope unless confirmed by us. We remain responsible for the service supplied in accordance with these terms, subject to the limitations of liability set out above.

Complaints and Claims

Any complaint should be made as soon as reasonably possible after the issue arises. Where damage, shortage, or service failure is alleged, the customer should provide photographs, item details, and any other relevant information promptly so that the matter can be investigated fairly. Failure to notify us promptly may make it harder to assess the claim and may limit the remedy available. We will act reasonably in reviewing valid concerns and determining whether a refund, repair, replacement, or other solution is appropriate.

Termination and Refusal of Service

We may refuse, suspend, or terminate the service immediately if the customer breaches these terms, behaves abusively, requests unlawful activity, fails to pay, or creates an unsafe environment. In such circumstances, the customer will remain liable for work already completed and for any costs reasonably incurred before termination. We may also decline a booking if it falls outside our operational capacity, legal permissions, or safety standards.

Force Majeure

We are not liable for failure or delay in performing any obligation where the failure is caused by events beyond our reasonable control, including severe weather, fire, flood, accident, strike, power failure, road closures, civil disorder, or acts of authorities. If such an event continues for a significant period, either party may be entitled to cancel the affected booking without liability except for sums already due for work completed.

Changes to These Terms

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. Customers should review the terms regularly for future bookings.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the service, except where mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

General Provisions

No failure or delay by us in enforcing any provision of these terms shall be taken as a waiver of that provision. If any term is held invalid or unenforceable, it shall be severed to the minimum extent necessary, and the rest of the agreement shall remain effective. These terms represent the entire agreement between the customer and the provider concerning the service, unless varied in writing and agreed by both parties.

Acceptance of Terms

By confirming a booking with Man With A Van Lewisham, the customer acknowledges that they have the authority to enter into the agreement and accept responsibility for payment, access arrangements, and compliance with all relevant laws and site rules. These terms are intended to be fair, transparent, and workable for both sides. They provide the framework for a professional man and van Lewisham service delivered with reasonable care and legal compliance.